All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. However, please note that this processing time may be subject to change for reasons such as high order volumes.
Once your order has been shipped, you will receive a tracking number. That said, after shipping out your order and you have received the tracking number from us, Urban Beauty Essentials will not at any time be responsible for any lost or stolen packages.
All our orders will be shipped using Canada Post, so please contact them directly at 1 (866) 607-6301 with your tracking number ready to dispute any issues of this nature. We are also not responsible for shipment delays or other postal services problems as these factors are outside of our control.
Domestic Shipping Rates and Estimates
Urban Beauty Essentials uses a flat rate shipping program:
We offer $10 CDN flat rate shipping anywhere in Canada.
We offer FREE SHIPPING in Canada and the US only for all orders over $60.
ALL orders outside of Canada will be charged a $15 CDN flat rate for worldwide shipping.
We offer international shipping to the following countries using Canada Post (Small-Packet Air):
- United States
- United Kingdom
We regret that other countries have not been listed, but we hope to be worldwide soon.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 21 days of receiving your shipping confirmation email WITHOUT being notified by Canada Post, please contact us at email@example.com with your name and order number we will look into it for you.
Track your shipment: https://www.canadapost-postescanada.ca/track-reperage/en#/home